Return and Refund Policy

Last updated: May 01, 2024

Thank You for shopping at Die Bees.

If, for any reason, you are not completely satisfied with a purchase We invite You to review Our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

1. Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

2. Your Order Cancellation Rights

You are entitled to cancel Your order any time before a payment is made or the order is processed. Your order will automatically be cancelled within 24 hours if no payment is made or reflecting in Our account.

Once Your order is paid and marked as fulfilled or shipped, and wish to cancel Your order, you should let Us know in writing immediately when possible. If the order hasn’t left Our premises, a cancellation can easily be processed

If the cancelled order was already collected from Us by Our courier partner, it cannot be cancelled and we can only process it through a return once the order reaches the consignee’s address. See section 3 of this policy. A cancellation fee will be applicable to cover the costs of delivery and the return if the order.

In order to exercise Your right of cancellation, you must inform Us of Your decision by means of a clear statement. You can inform Us by email: hello@diebees.co.za

We will reimburse You no later than 14 days from the day on which we receive the returned Goods. We will Use the same means of payment as You Used for the order, and You will not incur any fees for such reimbursement.

3. Conditions for Returns
3.1 In order for the Goods to be eligible for a return, please make sure that:

3.2 The following Goods cannot be returned:

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in Our sole discretion.

4. Marked down goods

Only regular priced Goods may be returned or refunded. Unfortunately, goods that are marked on sale or any end of range products cannot be returned or refunded.

5. Returning Goods

We make Use of a reputable courier Company for returns and deliveries and we normally arrange al returns back to Us to eliminate delays and risks. The costs for the return of any items will be for your own account.

We can only process a credit or refund for a return once the item(s) reach Us and a proper inspection was done by Us. Any return shipping fees will be deducted from the credit value of the returned goods.

Please note: The Shipping costs for the return will be charged and deducted from the refund or credit amount. Alternatively you are welcome to arrange your own shipping for any returns.

6. Returns process

7. Contact Us

If You have any questions about Our Returns and Refunds Policy, please contact us via email at hello@diebees.co.za